Dear Valued Customer,
Introducing our new Customer Relationship Management (CRM) app, designed for your convenience. Here's what you can expect:
- Data Usage Monitoring: Track your data usage (downloads and uploads) since your last connection.
- Package Management: Easily request changes to your internet package directly within the app.
- WiFi Diagnostics: Use the "Router Connectivity Test" to troubleshoot WiFi issues between your router and phone. The app provides solutions for common problems.
- Streamlined Support: Open support tickets and communicate directly with our technical team via in-app messaging. No more phone calls!
- Secure Online Payments: Pay your monthly bill conveniently through our integrated bKash payment gateway – no additional fees.
- Payment History: Access your complete payment history at any time.
- Real-Time Notifications: Stay informed about service disruptions, offers, and important news through app notifications.
- Mobile Data Access: Manage your account and even pay your bill using mobile data if your internet service is temporarily unavailable. Automatic service restoration upon payment.
Even if you experience a complete internet outage, you can still access our "Client Support & Ticket System" via mobile data to quickly report problems. Our support team is ready to assist you.
