Home News Spooked by the 2011 PSN Hack, Some PlayStation Customers Want Sony to Say Exactly What Went Wrong With PSN Over the Weekend

Spooked by the 2011 PSN Hack, Some PlayStation Customers Want Sony to Say Exactly What Went Wrong With PSN Over the Weekend

Author : Hunter Mar 21,2025

Sony attributed the 24-hour PlayStation Network outage to an unspecified “operational issue,” offering a five-day PlayStation Plus extension as compensation. While acknowledging the service disruption and thanking users for their patience, Sony's vague explanation has sparked criticism. Many users, citing the 2011 data breach, are demanding greater transparency regarding the outage's cause and preventative measures. Concerns range from potential security risks to the need for improved infrastructure to prevent future disruptions.

The outage impacted not only online gaming but also single-player titles requiring online authentication or constant internet connectivity. GameStop's attempt at humor regarding the situation backfired, highlighting the retailer's shift away from solely video game sales. Several third-party publishers, including Capcom and EA, have responded by extending in-game events affected by the PSN downtime. Despite acknowledging the issue and providing compensation, Sony’s limited communication has left many customers unsatisfied and seeking further explanation and reassurance.

The PSN hack of 2011 is still fresh in the memory of some gamers. Photo by Nikos Pekiaridis/NurPhoto via Getty Images.

Yeah let me go to my local GameStop and grab some physical ga- https://t.co/zpCn71rF5t pic.twitter.com/W1J9ECChUE
— 「WOKEN ELMA SIMP」 (@WOKENJJT) February 8, 2025

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