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CitNOW Bodyshop: Comprehensive Vehicle Damage & Repair Documentation
Part of the CitNOW Automotive Video Suite
Empowering Collision Assessment with Digital Evidence Integrity
Overview
CitNOW Bodyshop is a purpose-built digital tool within the CitNOW ecosystem, designed to streamline and enhance the accuracy of vehicle collision assessment and repair documentation. Leveraging high-definition video capture, still photography, and secure cloud integration, it provides an auditable, real-time record of both current collision damage and prior vehicle repairs—including smart repairs and aftermarket retail work.
The solution is trusted by repair centers and insurers across the UK and Europe, with formal approval from major insurers including Admiral and Aviva for claims processing.
Core Capabilities
✅ Dual-Mode Damage Documentation
- Video Capture: Real-time, continuous recording of damage zones during inspection.
- Still Image Tagging: On-screen taps allow assessors to mark and capture key damage points during video, preserving context and location.
- High-Resolution Supplemental Photos: Post-recording, users can take detailed stills that are automatically time-synced and linked to the video file.
✅ Comprehensive Repair History Tracking
- Clearly identifies and documents prior repairs, including:
- Smart repair work (e.g., paintless dent repair)
- Retail repairs (non-insured)
- Structural or cosmetic modifications
- Ensures transparency and prevents disputes over repair quality or warranty eligibility.
✅ Instant Evidence Sharing
- Generates mobile-optimized video and photo bundles with a single export.
- Delivers shareable links via email or SMS to:
- Insurers
- Claims handlers
- Vehicle owners
- Recipients can view, approve, or comment directly on their mobile devices—no software download required.
Key Features at a Glance
| Feature | Benefit |
|---|---|
| On-Screen Markers | Accurate, timestamped documentation of damage severity and location |
| Auto-Linked Media | Seamless integration between video and stills for full audit trail |
| Mobile-First Sharing | Accelerates approval cycles; enables 24/7 review access |
| Immutable Record | Supports dispute resolution and compliance with insurer standards |
| Intuitive UI | Minimal training required; used by technicians and assessors across fleets |
Business Impact
| Outcome | Impact |
|---|---|
| Faster Repair Approvals | Average reduction in approval time by up to 70% |
| Reduced Disputes | Clear visual evidence minimizes back-and-forth with insurers |
| Increased Revenue | Enables proactive identification of up-sell opportunities (e.g., full refinishing, paint correction) |
| Enhanced Trust | Approved by top-tier insurers for use in claims adjudication |
| Operational Efficiency | Cuts documentation time per vehicle by 40–60% |
Latest Release: v4.8.23 (Published: November 5, 2024)
This maintenance update focuses on stability, performance, and user experience, including:
- Minor bug fixes related to media synchronization
- Improved battery and memory management on mobile devices
- Enhanced video stitching accuracy under low-light conditions
🔧 Recommendation: All users must update to v4.8.23 or later to ensure compatibility, security, and full access to feature enhancements.
Why It Matters
In an era of increasing digital claims processing, CitNOW Bodyshop stands out as a trusted, inspector-approved solution that:
- Eliminates ambiguity in damage reporting
- Preserves repair integrity by tracking all vehicle history
- Speeds claims resolution through instant, verifiable evidence
It’s not just documentation — it’s evidence-based trust built into every assessment.
Contact & Support
For technical assistance, training resources, or integration inquiries:
- Visit: https://support.citnow.com
- Email: [email protected]
- Phone: +44 (0)1234 567890
CitNOW – Where Every Repair Begins with the Truth.
Version 4.8.23 | November 5, 2024
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